Refund policy

Refund Policy

We want you to be completely satisfied with your purchase from Wanoco. If for any reason you are not, we're here to help.

Returns

Items may be returned within 30 days of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition in which they were received.

To initiate a return, please contact us through our website at wanoco.com. We will provide you with return instructions and any necessary details to complete the process.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days. Please note that it may take additional time for the refund to appear on your statement depending on your bank or card issuer.

Non-Returnable Items

Items that have been installed, used, or are no longer in their original packaging are not eligible for return or refund.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost to you.

Shipping Costs

Original shipping costs are non-refundable. Return shipping is the responsibility of the customer unless the return is due to a damaged or incorrect item.

If you have any questions about our refund policy, please reach out to us at wanoco.com.